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Benefits Explained

Housing Benefit and Council Tax Reduction are means-tested benefits administered by the local authority on behalf of the UK and Scottish Governments. 

This simplified introduction to Housing Benefit and Council Tax Reduction is for guidance only. It does not cover all rules for all benefits/reductions in every situation and should not be treated as a complete and authoritative statement of the law.

Tenants of a local authority or a private landlord can get assistance to pay rent and Council Tax; owner-occupiers can get assistance to pay their Council Tax.

If you are of working age you may not be able to claim Housing Benefit due to the introduction of Universal Credit. For more information, please see the ‘Who will be able to claim’ section of the Universal Credit page

Working Age or Pension Age

The forms you complete and the benefit/reductions you receive may be affected by your age, please make sure you know which category you fall into before downloading any information or application forms.

If you are of pension age there are claim notes which help you complete the claim form. There are also additional forms to complete if you are a private tenant, are working or self-employed, or have any other adults or any dependant children living with you.

Benefits Online

Claim Housing Benefit or Council Tax Reduction or report changes in your circumstances.

Claim notes and additional forms

You can view and download forms in the documents section, and additional notes and supplementary forms below:  

If both you and your partner are working age
(the form for working age claimants is 26 pages long - if you do not wish to print this, please contact us and we will send one to you)

If either you or your partner is pension age
Pension age claimants should read the additional notes in the link below and may have to complete supplementary forms depending on their circumstances.

Working Age means you are not entitled to State Retirement Pension and/or Pension Credit.

Pension Age means you are entitled to State Retirement Pension and/or Pension Credit.

If you are unsure which category you fall into, please contact the Revenues and Benefits Team.

In order to make a claim you must provide proof of your identity, National Insurance number, income, savings and all capital. This information is also required for your partner if you have one. If you are living together as a couple your income is assessed jointly.

Benefit or reduction is normally paid from the Monday after we receive your claim form. This means it is essential that you make your claim as soon as possible and do not delay. If you wish to register your claim quickly, please download a short claim form which you should complete and return to us as soon as possible - we will contact you for further information and to complete a full claim form.

If your own income is too high for you to qualify for Housing and/or Council Tax Reduction, but someone else in your household is on a low income, you may be entitled to an Alternative Maximum Council Tax Reduction (previously known as a Second Adult Rebate) of up to 25% of your Council Tax liability. It is important you do not delay in applying as in most cases we are not able to backdate Council Tax Reduction even if you would have been entitled to an award if you had claimed earlier.

If you rent a property from the Council or Housing Association then the maximum Housing Benefit you can receive is based on your household bedroom allowance.

FAQs - Housing Benefit and Council Tax Reduction

In this section of the website you will be able to find answers to the questions relating to all aspects of Housing Benefit and Council Tax Reduction which are most commonly asked on a daily basis: 

Frequently Asked Questions (FAQs)

Claimants must:

  • Resident in the property
  • Occupy the property as your home
  • Be required to pay rent and/or Council Tax for the property.

Single full time students or couples who are both students do not qualify unless they or their partner are disabled, or have dependent children. However non-student partners of a student can make a claim. You will not be entitled to Housing Benefit if you live with a close relative in the same household even though you may pay them rent.

The amount of benefit or reduction you will receive depends of four things:

  1. The amount of money coming into your household.
  2. The amount of any savings you (and your partner) have.
  3. Your personal circumstances, e.g. your children living in your household, being disabled or anyone else who lives with you.
  4. The amount of rent and/or Council Tax you are charged.

Benefit and reduction are assessed using rules agreed by Central and Scottish Government. The benefit and/or reduction awarded to you is intended to help with the cost of your rent and Council Tax, not living costs such as food and heating. The maximum Housing Benefit that can be awarded is 100% of your eligible rent. This may be different from the rent you are being charged by your landlord.

Benefit Calculator – You can check your entitlement using the benefit calculator on the Benefits Explained web page. (Please note this is an estimate only)

If you claim Income Support/Jobseekers Allowance/Employment and Support Allowance, you can claim Housing Benefit and/or Council Tax Reduction at the same time over the telephone or by filling in the form included inside the claim pack. This will be forwarded to us by your local Jobcentre Plus. If you are claiming Pension Credit then the Pension Service will help you to make your claim.

You can print one of our claim forms and return the completed form to us, or pick one up at one of the Council’s Community Hubs. If you are housebound or unable to visit your local office because you are infirm or have a disability we may be able to arrange a home visit if you contact us.

The following forms can be downloaded and printed from the documents section of the Benefits Explained web page.

  • If both you and your partner are working age.

(the form for working age claimants is 26 pages long - if you do not wish to print this, please contact us and we will send one to you).

  • If either you or your partner is pension age.

Pension age claimants should read the additional notes which can be viewed on the Benefits Explained document section. You may have to complete supplementary forms depending on your circumstances.

  • Additional notes for pension age claimants.

Council Tax Reduction is paid directly into your Council Tax account and a bill will be issued advising you of revised payment instalments. If you are a Council tenant, Housing Benefit is paid directly to your rent account. This reduces the amount you have to pay.

If you pay rent to a Housing Association or private landlord then your Housing Benefit may be paid direct to you or to your landlord by cheque or directly into a bank account, unless you fall under Local Housing Allowance rules.

Payment is made four-weekly or monthly in arrears. In certain circumstances e.g. if you are more than eight weeks in arrears with your rent, the Council is required to pay your Housing Benefit direct to your landlord unless it would not be in your interest to do so. This may also be different if you fall under the Local Housing Allowance rules.

We aim to process your application within 14 days. To help us do this, please read the form carefully and provide us with all of the supporting evidence and documentation that we ask for. If we have to write out for more information, your assessment will be delayed.

Yes, anyone who has a liability to pay rent can apply for Housing Benefit. Call the Revenues and Benefits Team on 0800 901057 for further information and a claim form.

There could be many reasons for this. For example, because of the level of your income, you don't qualify for maximum Housing Benefit, and are expected to pay some of the rent from your own income. It could be because there is someone else in your household with their own source of income, who is expected to contribute to the rent. For information about your particular claim, contact the Benefit Team on 0800 901057.

Yes, unless you qualify for Housing Benefit. To claim Housing Benefit, contact the Revenues and Benefits Team on 0800 901057.

If you're a Council tenant, you won't have to pay any rent if you're getting maximum Housing Benefit. However, if you have Home Contents Insurance, or have an arrangement to pay off rent arrears, you'll still need to make payments for these.

Housing Benefit is a means tested benefit to help you pay your rent. Anyone who pays rent can apply. For further information contact the Revenues and Benefits Team on 0800 901057. For an introduction to Housing Benefits view our Discounts and Reductions web page.

Housing Benefit is a means tested benefit to help you pay your rent. Anyone who pays rent can apply. For further information contact the Revenues and Benefits Team on 0800 901057. For an introduction to Housing Benefits view our Discounts and Reductions web page.

The Council’s Housing Benefit application form gives details of the information you need to provide. The Revenues and Benefits Team will contact you if they need more information to assess your claim, but this will delay an assessment. For further information contact the Revenues and Benefits Team on 0800 901057. For an introduction to Housing Benefits view our Discounts and Reductions web page.

Housing Benefit is a means tested benefit to help you pay your rent. Anyone who pays rent can apply and should make their application as soon as they have a tenancy or need help to pay costs for the tenancy they have. For further information contact the Revenues and Benefits Team on 0800 901057. For an introduction to Housing Benefits view our Discounts and Reductions web page.

Contact the Revenues and Benefits Team on 0800 901057 to find out where you can apply. For an introduction to Housing Benefits view our Discounts and Reductions web page.

 

Contact the Revenues and Benefits Team on 0800 901057 to find out where to get help filling out the form. For an introduction to Housing Benefits view our Discounts and Reductions web page.

Contact the Revenues and Benefits Team using the contact details below.

East Dunbartonshire Council
Revenues and Benefits Team Revenue Services
William Patrick Library
2/4 West High Street
Kirkintilloch
G66 1AD

Opening times:

Monday-Friday 9am to 5pm Tel: 0800 901057
Email:benefits@eastdunbarton.gov.uk

 

Yes, you should keep paying your rent until you find out if you're entitled to any Housing Benefit, and when your Benefit will start.

If you pay Council Tax, you may be entitled to Council Tax Reduction. If you pay rent - to the Council, a Housing Association or a private landlord - you may be entitled to Housing Benefit. You can get more information from the Revenues and Benefits Team by phoning 0800 901057.

We normally pay Housing Benefit four weekly or monthly in arrears. You should receive a cheque at the end of every fourth week or end of the month.

Alternatively, if you want your payment paid directly into your bank account, you can email or write direct to the Revenues and Benefits Team, or complete a Change In Circumstances form which you can download on the Change of circumstances - housing benefit and council tax web page with the account details.

If the Council is paying your Housing Benefit direct to your landlord, it's normally paid four weekly or monthly in arrears. We'll send your landlord a schedule confirming what period each Housing Benefit payment covers.

The main Revenues and Benefits team is in William Patrick Library, Kirkintilloch. You can also obtain assistance at the Community Hub, based within the William Patrick Library. You can also hand in forms and other documents at any Community Hub.

The Housing Benefit Regulations say that only certain groups of students are entitled to Housing Benefit. These are:

  • Part-Time Students. A student is normally considered to be part-time if their class and structured learning time totals less than 16 hours per week.
  • Students who qualify for a State Retirement Pension.
  • Students who live with a partner that is not a student. Please note that the non-student should make the claim for Housing Benefit, with the student detailed in the form as 'your partner'.
  • Students under 21 years of age and not in Higher Education. This covers students in “further education” IF they started their course before they were 19 years of age.
  • Students under the age of 20 for whom child benefit is still payable.
  • Students with responsibility for a child or young person, including:
    • Lone parents
    • Couples with children where both members of the couple are students
    • Single students with the responsibility for a foster child
    • Disabled Students
    • Students receiving Income Support, Income Related Employment and Support Allowance or Job Seekers Allowance Income Based
    • Intercalating Students. These are students that have ceased to attend their course with the consent of the educational establishment, and who satisfy the qualifying conditions.

Please contact the Revenues and Benefits Team on 0800 901057 to find out more information, or to report a change in your circumstances.

Any person affected can disagree with a decision. These include:

  • You (the person making the claim)
  • Someone authorised to act on your behalf
  • Your landlord or their agent - but only in matters relating to who we pay benefit to
  • Anyone, including a landlord, we ask to pay back benefit we have overpaid.

Further details are given in the Housing and Council Tax Benefit Dispute form which you can download from the Benefits Explained web page.

FAQs - Housing Benefit - under occupancy changes

Housing Benefit Changes that affect Working Age Council and Housing Association tenants.

Frequently Asked Questions (FAQs)

As part of the Welfare Reform Act, from 1 April 2013 the Government changed the way that Housing Benefit is assessed for claimants who are of working age and are tenants of Councils, Housing Associations or other Registered Social Landlords. Claimants now have Housing Benefit assessments based on the number of bedrooms that their household is allowed.

If you are under Pension age and live in a property that has more bedrooms than the Government says you need then your Housing Benefit will be reduced. East Dunbartonshire Council has no discretion to change these rules.

Tenants are entitled to one bedroom for:

  • Every adult couple (couples aged 16 or over that are married, in a civil partnership, or living together)
  • Any other adult (an adult is a person aged 16 or over)
  • Any two children of the same sex under the age of 16
  • Any two children, regardless of their sex, under the age of 10
  • Any other child (a child is a person under the age of 16)
  • A non-resident carer when the claimant and/or their partner is a person who requires overnight care (conditions apply).

Housing Benefit rules may be changing for households where a child cannot share a bedroom due to a severe disability. If you have a child that cannot share a bedroom due to medical reasons then please contact the Revenues and Benefits Team for advice.

Adult children who are in the Armed Forces (but continue to live with parents) will be treated as continuing to live at home, even when deployed on operations. This will continue to be the case so long as they intend to return home.

If you live in a property with one bedroom over your household allowance then your Housing Benefit will be based on 86% of your eligible rent – a 14% reduction.

If you live in a property with two or more bedrooms over your household allowance then your Housing Benefit will be based on 75% of your eligible rent – a 25% reduction.

Examples

  • Jenny lives alone in a two bedroom Council property and receives Income Support. Her rent is £75.00 per week. As Jenny has one bedroom over her household allowance, the most Housing Benefit she can receive is reduced by 14% to £64.50. This means that Jenny has to pay £10.50 from her Income Support to her landlord.
  • Samuel is 76 and lives alone in a two bedroom Housing Association property. His rent is £80.00 per week. As Samuel is over Pension age he is not affected by this change.
  • Martin and Paula are a couple and live in a three bedroom Housing Association property with their son aged six and daughter aged two. Their rent is £70.00 per week. As they have one bedroom over their household allowance, their Housing Benefit will be reduced by 14%. This means that the most Housing Benefit they can receive is £60.20 per week and Martin and Paula would have to pay the £9.80 difference from the income that they have to their landlord.

If parents do not live together and share care of their child/children then only one of the parents can have the child counted in their bedroom allowance. The child/children will be treated as living with the person that is deemed to be their main carer. If care is split equally then the child/children will be treated as living with the person that receives Child Benefit for them.

People who are approved foster carers will be allowed an additional room, whether or not a child has been placed with them or they are between placements - ONLY if they:

  • Have fostered a child in the last 12 months
  • Have become an approved foster carer in the last 12 months.

You can make an application for Discretionary Housing Payments to help with the difference between your Housing Benefit award and your rent charge. An Application for Discretionary Housing Payment can be found on the Discretionary Housing Payment Fund web page.

Other options you may wish to consider are:

  • Moving to a more suitable property
  • Asking other residents, for example grown up children, to contribute more money
  • Contacting your landlord to see if there is any help they can give you
  • Increasing your hours of work, or taking a job
  • Taking in a lodger to help with rent costs – this may affect any benefits you receive so please contact the Revenues and Benefits Team for advice.

 

For more information about these changes, please contact the Revenues and Benefits Team using the contact details below, or by calling in to the Hub at the William Patrick Library.

East Dunbartonshire Council
Revenues and Benefits Team
Revenue Services
William Patrick Library
2/4 West High Street
Kirkintilloch
G66 1AD

Opening times:
Monday-Friday 9am to 5pm
Tel: 0800 901057
Email:benefits@eastdunbarton.gov.uk

If you need advice about paying your rent or your housing options then please contact your landlord. The phone number for some local landlords are given below.

Landlord Telephone Number
Antonine Housing Association 0141 578 0260
Bield Housing Association 0141 570 7200
Castle Rock Edinvar Housing Association 0131 657 0600

Cairn Housing Association
Cube Housing Association
East Dunbartonshire Council

0141 353 1944
0845 250 7966
0300 123 4510
Hillhead Housing Association 0141 578 0201
Link Housing Association 08451 400 100
Trust Housing Association 0141 227 1994

If you want help and advice regarding managing your money, or want to speak to someone independent of the Council regarding these changes then please contact

Citizens’Advice Bureau -
11 Alexandra Street, Kirkintilloch,
G66 1HB,

Tel. 0141 775 3220 or Money Advice Service 0300 500 5000 or visit Money Helper website.

FAQs - Benefit Cap

The benefit cap is part of the Welfare Reform Bill. From July 2013, a cap was introduced on the total amount of benefit that working age people can receive. It applies to certain households out of work and is intended to ensure that people out of work do not receive more in benefits than the average earnings of working households. From November 2016, couples/ lone parents can receive a maximum of £384.62 per week (£20,000 per annum); single people can receive a maximum of £257.69 per week (£13,400 per annum).

The cap is currently administered jointly by Department for Work and Pensions (DWP) and local authorities through deductions from Housing Benefit payments. In the longer term it will form part of the Universal Credit system.

Frequently Asked Questions (FAQs)

As part of the Welfare Reform Act, from 2013 the Government introduced a cap on the total amount of benefit that working-age people can receive. This is to help ensure that individuals are no longer given more money when they are out of work than what they could reasonably expect to earn from working.

Claimants and their partners will receive letters regarding the cap and will be advised to contact the Department for Work and Pensions about this change.

As the cap is calculated per household, someone not claiming any out of work benefits may receive a letter. This is because their partner or any child they are responsible for receives out of work benefits. Alternatively, if the household receives only Housing Benefit this income may mean they reach the cap.

Local Authorities receive notification when residents are affected. Councils will be responsible for applying the cap to Housing Benefit awards until the claimant receives Universal Credit. Claimants can apply for Discretionary Housing Payment if they need help to pay their rent.

If claimants, their partner or any child dependent upon them receive any of the following then that household will be exempt from the benefit cap:

  • Attendance Allowance
  • Carer’s Allowance
  • Disability Living Allowance
  • Guardian’s Allowance
  • Industrial Injuries Benefits
  • Personal Independence Payment
  • Support component of Employment & Support Allowance
  • War Widows/Widowers Pension
  • Working Tax Credit
  • People in work for 1 year before claiming (up to 39 weeks).

Exceptions will be made for those living in ‘supported accommodation’ (for example, tenants of Women's Aid).

If someone works sufficient hours to qualify for WTC but their earnings are too high to qualify for any payment of WTC then they will still be exempt from the cap.

Qualifying hours for Tax Credits are:

Qualifying hours for Tax Credits are:

Qualifying hours for Tax Credits
Circumstances Hours a week

Aged 25 to 59

At least 30 hours

Aged 16 or over and disabled

At least 16 hours

Aged 60 or over 

At least 16 hours

Couple with 1 or more children

Usually, at least 24 hours (with 1 of you working at least 16 hours)

Frequently Asked Questions (FAQs)

The benefits that will be taken into account when calculating the cap are:

  • Bereavement Allowance/ Widowed Parent’s/Mother’s Allowance
  • Carer’s Allowance
  • Child Benefit
  • Child Tax Credit
  • Employment and Support Allowance (ESA) (contribution-based and income-related - except where the Support Component has been awarded)
  • Guardian’s Allowance
  • Housing Benefit
  • Incapacity Benefit
  • Income Support
  • Job Seekers Allowance (Income & Contributions Based)
  • Maternity Allowance
  • Severe Disablement Allowance
  • Widow’s Pension.

  • Bereavement Payment
  • Council Tax Reduction
  • Discretionary Housing Payments
  • Non-dependants’ income
  • Social Fund payments – all one off payments (budgeting loans, cold weather payments, funeral payments, sure start maternity grants)
  • Pension Credit
  • Residency order payments
  • Statutory Adoption/Maternity/Paternity/Sick Pay (when these are paid by employers)
  • Winter Fuel Payment.

Benefits Cap calculators can be found on the Government Website and this can be used by claimants/local authorities.