General waste bin charges FAQs

Over the past few years there has been an increasing demand in the number of requests for replacement grey general waste wheelie bins increasing costs incurred by the Council.

You should look for your bin at your normal waste collection point and check if a neighbour has retrieved your bin by mistake.

If you still cannot find your bin then please contact Customer Services on 0300 123 4510 to order a replacement bin. 

The Council will not collect your general waste from any receptacle other than an East Dunbartonshire Council provided grey general waste wheelie bin.

Between 5-10 grey general waste wheeled bins fall into the back of the collection vehicle each week. If your bin goes into the back of the wagon or is damaged by the mechanism or the crew, we will have a record of this and you will be notified by the crew via a leaflet left through your door. A new bin will be delivered free of charge as soon as possible. You will be left bags to use for your general waste in the meantime.

Complete our bin supply and removal request form (FORM NEEDED) or call 0300 123 4510 to place your order; payment must be made when ordering your bin.

The charge for a replacement grey general waste bin is £22.40 which covers the cost of the bin. There is no delivery charge. The bin remains the property of East Dunbartonshire Council. 

Please note: There is no charge for green bins, recycling bins, internal and external food caddies.

Payment is required in advance of bin requests being processed and can be made by one of the following methods:

• Over the telephone - via debit or credit card
• At the Council HUB – payment via cash, cheque or card

If you need a receipt you should ask at the time of payment and one will be provided.

Once payment has been received, we will deliver your general waste grey bin within one week. However, if you do not receive it within the week please contact Customer Services on 0300 123 4510. 

Yes, a signature is required for receipt of your bin. You can nominate a neighbour to receive your bin. In this case your bin will be delivered to your nominated person who will have to sign for your bin.

If you are not home when we deliver your bin, we will deliver it and leave a card to say it has been delivered. Please note that The Council cannot take any responsibility if in this instance a bin goes missing and you will need to purchase another replacement bin. 

No. Wheelie bins are available for delivery only and you are not permitted to collect them.

If you do not purchase a replacement bin you will have to make alternative arrangements to dispose of your waste. You can take your waste to the Household Waste Recycling Centre, Mavis Valley Transfer.

Please do not flytip your waste. We have Enforcement Teams who investigate incidents of flytipping and we will take enforcement action against anyone found to have flytipped their waste.

No. The Council will not empty non East Dunbartonshire Council supplied wheeled bins. Alternative bins may not be compatible with the bin lifting equipment on the waste collection vehicles. Collecting these bins could pose a risk to our collection crews as the bins could fall off. East Dunbartonshire Council bins comply with our design specifications and conform to the required British Standards.

No. We will not collect your green wheelie bin if you do not have a garden waste permit and if it contains waste other than garden waste.

No, we only supply one grey general waste wheelie bin per property.

If you are struggling to cope with the amount of waste your household produces, we can arrange a visit from the Waste Officer, to ensure you are maximising your use of our full range of recycling services.