BOOKING SYSTEM NOW IN OPERATION
Updated: Monday 16 August
Before you go
Our booking system is now available to make appointments. Booking slots will be available up to 14 days in advance and up until 15 minutes prior to arrival.
To book an appointment online you will be asked to select the type of vehicle you will be arriving in. You will then be prompted to provide:
- your name, address and postcode
- your email address
- your vehicle registration number
- a contact phone number
It is important to enter the registration of the vehicle you will be bringing to the site. If you bring a different vehicle you will be turned away. Registration amendments cannot be made so please ensure you book using the vehicle you wish to visit.
If you need to make a booking using a hire vehicle but do not know the vehicle registration, please enter H1RED. Please bring your hire documentation with you when you visit the site.
We will send a confirmation of your booking to the email address you provide. It may take a while to arrive and may go to your junk or spam folder in the first instance. If you have not received a confirmation email within 24 hours, call Customer Services on 0300 1234510.
Please consider if you can store your waste safely at home until you have a car full to reduce unnecessary journeys.
Cancelling or amending your booking
We expect a high demand for appointments. If you are no longer able to attend your booking please cancel the appointment so it can be used by another resident.
This can be done using the link included at the bottom of your confirmation email.
At the site
When you arrive for your appointment you must follow our site rules:
- Each vehicle will be allocated a total time of 15 minutes. Arrive promptly for your slot. If you arrive too early, you must wait for your slot. If you arrive late, you cannot enter.
- We check the vehicle registration and only booked vehicles are permitted.
- Site management measures are in place, please follow all signage and instructions.
- Remain in your vehicle until staff instruct you to unload your waste.
- A maximum of two people are allowed out of the vehicle to unload items.
- Staff cannot help you unload – only bring what you can carry.
- Respect staff on site and follow their instructions – they are there to help.
Staff will ask what items you have and advise you to wait for an area to become free. They will then ask you to drive to an area where you can deposit your items.
COVID-19 guidance
While Scottish Government Covid-19 guidance remains in place, please observe physical distancing on site. This is to help keep you and our staff safe and reduce the spread of coronavirus.
If you or a member of your household have coronavirus symptoms or is self-isolating you should not visit the site. If you have already booked an appointment please cancel your booking and re-book.
FAQ's
| Q1 | Why is a booking system being used? |
|---|---|
| A booking system will allow the Council to limit the number of people on the site at any one time, which will ensure that at peak times we do not get long queues of traffic which can lead to frustration and road safety issues. | |
| Q2 | How do I book an appointment? |
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You can book an appointment online at any time
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| Q3 |
How much does it cost to book an appointment? |
| There is no cost to book an appointment to dispose of your unwanted household items at the site. | |
| Q4 | What if I arrive early or late for my booking slot? |
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Please arrive no more than 10 minutes early, to avoid queueing. If you arrive early and the site has capacity, you will likely be permitted to enter. Do not worry if you arrive on time but are delayed in entering the site by vehicles in front, you will still be allowed to dispose of your waste. |
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| Q5 | How do I change or cancel my appointment? |
| If you have provided us with an email address you will receive an email confirming your booking. There is a link on this email that will allow you to cancel or reschedule your appointment. If you no longer have this email you can call 03001234510 Monday to Friday 9am to 5pm and a member of our Customer team will do this for you. | |
| Q6 | I have made a booking but haven’t received a confirmation email what should I do? |
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Due to a high volume of bookings being made in the system, confirmation emails may not come through immediately. Please check your spam / junk account as the email may be directed into there the first time you make a booking via the new system. If you have not received a confirmation email within 24 hours, call Customer Services on 0300 1234510. The confirmation email will come from edcwaste and will be titled Confirmation of Booking for Mavis Valley HWRC with the date and time of your booking. |
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| Q7 | What if I arrive without a booking? |
| Please do not arrive without a booking. If you arrive without a booking you will be turned away due to the capacity of our sites. | |
| Q8 | Will I still have to queue? |
| At times you may have to wait for a few minutes but the booking system is designed to minimise this. Your patience is greatly appreciated. | |
| Q9 | How long do I have to dispose of my unwanted goods during my appointment? |
| You will have 15 minutes in the site. This is to provide as many slots as possible and considered enough time to recycle a carload of materials. Longer slots would reduce the number available daily. | |
| Q10 | Can I book 2 back to back slots? |
| No, the allocated time should provide you with plenty of time to dispose of your unwanted items. | |
| Q11 | Can I attend more than once a day? |
| Yes, but there is a maximum of three visits per day permitted. Each visit requires one booking slot on the system. | |
| Q12 | How many people can I bring with me to help? |
| A maximum of two people from the same household will be permitted on site, to assist with and to speed up the process of unloading. | |
| Q13 | Will I be asked to prove I am an East Dunbartonshire resident? |
| Yes, you will need to bring photographic ID to prove East Dunbartonshire residency. The driver should have their UK photo card driver’s licence and a recent Council Tax / Utility bill showing their East Dunbartonshire address. If you do not have this, you may be turned away. | |
| Q14 | Will anyone be available to help me dispose of my items? |
| No, unfortunately staff will not be able to assist with carrying items. Please only bring what you can manage to remove from the vehicle. | |
| Q15 | Can I bring a hired van? |
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Yes. When you attend the site, you must bring:
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| Q16 | Can I use attend the site in a car with a trailer or van (with or without trailer)? |
| Yes, when you book you will select which type of vehicle you will be using and the calendar will display the times available. |
Site location
Mavis Valley, Balmuildy Road, Bishopbriggs G64 3QQ is the Council’s Recycling Centre (rubbish dump) and residents can recycle household waste here. It is for East Dunbartonshire residents and you may be asked for proof of address and photographic identification when you visit. Commercial waste is not accepted.
Opening Hours
Open daily except for Christmas Day (25 December), Boxing Day (26 December), 1 and 2 January. Opening times vary between summer and winter.
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From Monday 26 April |
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Monday to Friday |
8am - 7.30pm |
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Saturday to Sunday |
9am - 6.30pm |
Please note: The last hour of opening is for cars only.
Site Information
East Dunbartonshire residents using private cars can use the site to dispose of household and garden waste. This includes estate cars, 4x4 vehicles (except pick up trucks), people carriers and camper vans unless modified to carry goods.
Please note that we will only accept a maximum of four tyres from a domestic vehicle.
There are different times for non-trade vans and cars with trailers:
The types of vehicles and trailers shown below will only be allowed to dispose of waste during the allocated times at the household waste and recycling centre at Mavis Valley, Balmuildy Road, Bishopbriggs
