Online Payment: Downtime

Scheduled Downtime

Due to routine maintenance, our Online Payments facility and our automated TouchTone telephone payment service will not be available between 4.30am and 6.30am on the following dates: 


  • Sunday 20 January
  • Sunday 17 February
  • Sunday 17 March
  • Sunday 21 April
  • Sunday 19 May also 9am to 3pm
  • Thursday 23 May 6am to 7am
  • Thursday 13 June 6am to 7am
  • Sunday 16 June
  • Sunday 21 July
  • Sunday 18 August
  • Sunday 15 September
  • Sunday 22 September
  • Thursday 26 September - 6am to 7am
  • Sunday 20 October
  • Sunday 17 November
  • Sunday 15 December

Note:  On occasions there will also be a requirement for our data centres to perform their own scheduled maintenance, these will take place in the periods above but require an extended maintenance window and these will run between 00:00hrs and 06:30hrs.

We apologise for any inconvenience this may cause.  With the exception of the above dates and times, Online Payments and TouchTone are available 24 hours a day.

If you experience any difficulty making a payment using either of these services at any other time, please email us and provide us with your name, reference number, daytime telephone number and a short description of the problem.