Online Payment: Downtime

Scheduled Downtime

Due to routine maintenance, our Online Payments facility and our automated TouchTone telephone payment service will not be available between 4.30am and 6.30am on the following dates: 


  • Sunday 15 March
  • Sunday 22 March 
  • Sunday 19 April
  • Sunday 17 May
  • Sunday 5 July
  • Sunday 19 July
  • Sunday 16 August
  • Sunday 20 September
  • Sunday 18 October
  • Sunday 15 November
  • Sunday 22nd November  08:00 until 12noon 
  • Sunday 20 December

Note:  On occasions there will also be a requirement for our data centres to perform their own scheduled maintenance, these will take place in the periods above but require an extended maintenance window and these will run between 00:00hrs and 06:30hrs.

We apologise for any inconvenience this may cause.  With the exception of the above dates and times, Online Payments and TouchTone are available 24 hours a day.

If you experience any difficulty making a payment using either of these services at any other time, please email us and provide us with your name, reference number, daytime telephone number and a short description of the problem.