Coronavirus (COVID-19)

COVID-19 Update

Updated 27 April 2021

All Level 4 areas on mainland Scotland moved to Level 3 on 26 April 2021 and it is anticipated that all of Scotland will progress through the remaining protection levels - reaching Level 0 by the end of June.

Some restrictions were lifted on 5 April to allow businesses such as hairdressers and barbers, garden centres and showrooms to reopen with strict Covid-19 measures in place. 

As of 26 April 2021, all retail premises, close contact services and mobile services can reopen, working in people’s homes can resume, and gyms and swimming pools can open for individual exercise.

Driving lessons and tests can also resume and libraries, museums and galleries are able to reopen.

Hospitality premises - including pubs, bars and restaurants - can reopen, indoor and outdoors, with restrictions on physical distancing, capacity, alcohol service and operating hours.

For more information on the Timetable for easing restrictions, visit the Scottish Government website.

Within Level 3, you should not meet anyone socially who is not in your household indoors in a private dwelling. The maximum number of people who can meet indoors in a public place is six, which can be from up to two separate households. 

The maximum number of people who can meet socially outdoors in a private garden or in a public place such as a park or an outdoor area of a café is six, which can be from up to six separate households. This applies to anyone aged 12 or over. Two-metre physical distancing should be maintained between members of different households.

For more information on Level 3 restrictions, visit this webpage.

General Scottish Government Covid-19 information is also available online.

BSL information in relation to Covid-19 and the vaccination programme is available from the NHS and Scottish Government on the NHS Inform website.

Audio and Easy Read versions of the Stay at Home guidance can be found at the bottom of the guidance page: Coronavirus (COVID-19): stay at home guidance and translated guidance can be found here: Coronavirus (COVID-19): stay at home infographic.

As restrictions begin to be lifted, we are all reminded that we should continue to follow FACTS: 

  • wear a face covering
  • avoid crowded places
  • clean hands and surfaces regularly
  • stay two metres away from other people
  • self-isolate and book a test if you have COVID-19 symptoms (new continuous cough, fever or loss of, or change in, sense of smell or taste)

A BSL video of FACTS is available.

Council Services

The health, safety and wellbeing of our Council employees and service users is paramount and our service delivery is based on the latest guidance from UK and Scottish Governments and NHS Public Health.  The latest Scottish Government guidance is available on their website. 

To access a leaflet providing information on the Test and Protect service from NHS Scotland - including a variety of different languages and alternative formats - visit the Scottish Government website.

Where it is possible, our non-frontline employees will continue to work from home.  Changes to Service Delivery as a result of Coronavirus (COVID-19) are as follows:

Businesses

As of 26 April 2021, all retail premises, close contact services and mobile services can reopen, working in people’s homes can resume, and gyms and swimming pools can open for individual exercise.

Driving lessons and tests can also resume and libraries, museums and galleries are able to reopen.

Hospitality premises - including pubs, bars and restaurants - can reopen, indoor and outdoors, with restrictions on physical distancing, capacity, alcohol service and operating hours.

You can access Hospitality Guidance here.

You can access Retail Guidance here.

You can access Close Contact Services Guidance here.

For further details of the easing of restrictions in each protection level and what this means for businesses, visit this webpage.

Business Advice

If you are an East Dunbartonshire business and would like advice on whether you can reopen, implementing physical distancing or other aspects of the Scottish Government guidance, please e-mail the Environmental Health or Trading Standards teams at the following e-mail addresses - or call 0300 1234510.

environmental.health@eastdunbarton.gov.uk - for food businesses, including restaurants, pubs and cafes

trading.standards@eastdunbarton.gov.uk - for all other businesses, including taxis and private hire vehicles

The regulations and guidance provide information on when previously closed businesses can reopen. For the latest position please check the Scottish Government website, which is being updated on a daily basis with advice and guidance.

Information and support for East Dunbartonshire businesses during the coronavirus emergency can be accessed by visiting ww.eastdunbarton.gov.uk/residents/business/business-support-during-coronavirus-emergency and www.businessworks.scot

Consumers

If you have concerns about a business in East Dunbartonshire not complying with premises reopening requirements or physical distancing within their premises - or if you are an East Dunbartonshire resident who would like further information about business reopening or physical distancing requirements - please contact us at the following e-mail addresses or by telephoning 0300 1234510.

environmental.health@eastdunbarton.gov.uk - for food businesses, including restaurants, pubs and cafes

trading.standards@eastdunbarton.gov.uk - for all other businesses, including taxis and private hire vehicles

Mandatory face coverings

Face coverings are mandatory in all retail environments, public transport and public transport premises. Regulations provide certain exceptions. Further details can be found on this webpage.

Cemeteries

Attendance at burials

Updated Thursday 7 January: We realise that it is always difficult to lose a loved one and understand the particular challenges facing bereaved families at a time when ordinary activity and movement is restricted.  However the Council also has to be mindful of the need to protect its employees and the wider community.
 
Current Scottish Government guidance is that no more than 20 people should attend a funeral service in person. This will apply to both indoor and outdoor funeral services. This is to help prevent and mitigate any potential spread of the virus. 
 
Mourners will be required to follow physical distancing measures including staying two metres apart from other households. 
 
Depending on a venue’s capacity, the total number of people able to attend a funeral service may be less than 20 people. Individual organisations are best placed to judge capacity. 

The current Scottish Government guidance is that post funeral gatherings such as wakes cannot take place.  

For more information, read the Scottish Government latest stay at home guidance on their website. 
 
You must not attend the burial if you are displaying symptoms of coronavirus (Covid-19) or if you are required to self-isolate because a member of your household has displayed symptoms.

 

Community Safety

Emergency call out arrangements are in place where an urgent response is required for:

  • CCTV
  • Anti-Social Behaviour investigations
  • Emergency call out for Pest Control
  • Emergency call out for Control of Dogs response 
  • Fly-tipping complaints

Council Facilities & EDLC Trust Facilities

Council facilities have been closed and these include:

  • Community Hubs: Bearsden Hub, Bishopbriggs Hub, Kirkintilloch Hub and Lennoxtown Hub
  • Our Community Centres: Auchinairn Community Centre, Hillhead Community Centre, Milngavie Community Education Centre, Torrance Community Centre
  • Our Public Halls: Bearsden Hall, Milngavie Town Hall, The War Memorial Hall Bishopbriggs, Westerton Hall
  • All community lets in Council facilities, including schools are cancelled while the emergency measures are in place.  Outdoor pitch lets will recommence from Monday 21 September. 

Please note: 

Kirkintilloch Community Hub is open for pre-arranged Registration appointments only.
Bearsden Community Hub is open for pre-arranged Licensing appointments only.
Certain Council and EDLT Trust facilities are closed for their usual purpose but being used for Vaccination and  Community Testing.

EDLC Trust facilities are closed in line with Scottish Government and NHS Public Health Guidance, with the exception of outdoor letting facilities.  Please visit the EDLC Trust website for the latest information.

  • Outdoor lets only have resumed at Council and EDLC Trust facilities
  • Libraries and Leisure Centres currently remain closed
  • The Lillie Art Gallery - closed.
  • The Auld Kirk Museum - closed.
  • Kilmardinny House - closed.
  • Kirkintilloch Town Hall - closed.
  • Community arts classes and sport development activity - currently suspended.

EDLC.co.uk

Council Meetings and Councillors

Council meetings are currently being held remotely.  The Agenda and papers for meetings will be published in the Committee Diary in advance of the meeting, and the link to watch the meeting live will also be included in the Committee Diary entry on the day: https://www.eastdunbarton.gov.uk/council/committees-councillors/committee-diary

Councillors can still be contacted by email in the usual way, and you can find your local councillor's details on the Councillor page of this website. https://www.eastdunbarton.gov.uk/residents/council-democracy/committees-and-councillors/councillors-2017

Council Payments

Payments will not be able to be made in our Community Hubs, however these can still be made by:

Touchtone telephone on 0300 123 4524
Online at www.eastdunbarton.gov.uk/payments
By telephone on 0300 123 4510

Council Tax

Council Tax Premiums

It has been agreed that the application of the 100% Council Tax Premium may be detrimental to those residents who, through no fault of their own, are now unable to progress works to bring their homes back into use. 

The implementation of the 100% Council Tax Premium applied the powers under the Council Tax (Variation for Unoccupied Dwellings) Scotland Regulations 2013 to bring homes back into use and increase the number of affordable homes in East Dunbartonshire.

The continued and retrospective application of this policy is not considered to be in the best interests of residents at this time.  As such, the 100% Council Tax premium element of the policy will now not be charged and arrangements will be put in place to provide refunds to those who have incurred this liability since the lockdown commenced (23 March 2020) to further support our communities through these challenging times. 

This policy will be brought back to Council at a future date, and following the resumption of normal business, for consideration of application from the commencement of the 2021/22 financial year.
 

Council Tax Bills & Council Tax Reduction

Council Tax bills for 2021/22.  If your circumstances mean you are eligible for Council Tax Reduction and you have not yet made an application, you should do so as soon as possible.  Please visit our Make a benefit claim page.

We are sympathetic to people’s circumstances and can help with a period of reduced payments if this would be helpful. 

If you need our help please contact us by email at:

If you are unable to email please contact:
Council Tax enquiries/Debt enquiries – 0141 578 8190
Council Tax Reduction/benefit enquiries - 0800 901 057

As you will appreciate, our lines are likely to be busy, please only call if you do not have access to email.

If you have a direct debit in place to pay by instalments – the first payment for the coming financial year is due to be deducted on your relevant payment date of the 1st, 15th or 28th of April. 

If your earnings are unaffected you should continue to make your council tax payments as normal.

Customer Services and Complaints

Emergency Response Centre
Our Emergency Response Centre continues to provide emergency 24/7 and out of hours contact for all services, including community alarms, hourcare response and the Scottish Welfare Fund. 

Customer Services
Our Customer Services team continues to be available by telephone and email, Monday to Friday 9am - 5pm.  They also respond to queries through our Facebook and Twitter social media channels.  You can contact customer services as follows:
Phone:     0300 123 4510
Email:     customer services@eastdunbarton.gov.uk

Complaints
Your comments and complaints are important to us and inform any changes we need to consider in our service delivery.  The impact of Covid-19 on our services also impacts our ability to respond to complaints within our defined timescales and we ask customers for their understanding where these timescales cannot be met. We will endeavour to get responses and updates back just as soon as we are able to.
 

Environmental Health, Trading Standards & Licensing Standards

Environmental Health

Arrangements for emergency call out are in place for:

Business premises closures and social distancing enforcement within business premises identified in the emergency legislation
Public Health and food safety response
Health & Safety enforcement

Trading Standards

Arrangements for emergency call out are in place for:

 Business premises closures and social distancing enforcement within business premises identified in the emergency legislation
 Urgent doorstep crime enforcement
 Animal health and welfare(Livestock) enforcement
 Petroleum emergencies

Licensing Standards

Arrangements for emergency call out are in place for:

Liquor and taxi enforcement

Facilities Management and Property Maintenance

Facilities Management

  • Essential cleaning, catering and janitorial support will be provided to all operational facilities required by frontline staff
  • The FM Emergency Response Team for emergency on-call overnight service will also be provided.

Property Maintenance

  • We have an emergency call out rota for emergency repairs in residential and non-residential property only.
  • Care and Repair Services are currently suspended.

Health & Social Care Partnership (HSCP)

The East Dunbartonshire Health & Social Care Partnership will continue to provide essential care and protection services, and will deliver these in line with Business Continuity Plans as well as the Caring for People Plan.

Kirkintilloch Health & Care Centre (KHCC) remains open for confirmed appointments only.  There is no drop in access to this building at this time.

Please note, the Covid-19 Community Assessment and Care Centre at KHCC has now been stood down.

 

Housing & Homelessness

Emergency call out response arrangements are in place for vulnerable families and/or adults presenting as homeless at this time.

Licensing

Liquor Licensing (Update Monday 12 April 2021)

Guidance is being reviewed ahead of the scheduled re-opening of hospitality on 26 April.

Please visit our Covid-19 Licensing Update page for full details of licensing requirements and application process.

Parks & Playparks & Allotments including Mugdock Country Park

Parks & Playparks

We have provided an update in relation to our parks and playparks, reminding people of the current social distancing guidelines which are in place.  You can find the information on our Covid-19 Parks and Allotments page. Please ensure that you continue to follow FACTS guidance when visiting our parks and playparks.

Please note:  There will be no commencement of allotment allocations at this time.

Mugdock Country Park

 Mugdock Country Park visitor centres closed but the public toilets have reopened.

Planning & Building Standards

Planning Service

Please note that due to the restrictions on working practices necessitated by the Covid-19 pandemic the Planning Service are currently unable to receive paper mail including letters of representations. All representations to planning applications should therefore be submitted electronically. Please submit your representations through this website or by emailing planning@eastdunbarton.gov.uk 
Given the fast-changing nature of this situation, the level of service we provide may change. Updates will appear here as frequently as possible when there are significant changes to the level of service which we can provide

Planning Update - guidance in relation to those hospitality businesses wishing to apply for an occasional licence in relation to reopening outdoor space is being reviewed and will be updated and published ahead of 26 April.

Building Standards

Emergency call out arrangements are in place for Building Standards only for unsafe building response in the event of an emergency. 

Please note that due to the restrictions on working practices necessitated by the Covid-19 pandemic the Building Standards Service are currently unable to receive paper applications. We are able to process new building warrants submitted through the eBuilding Standards and are applying Reasonable Inquiry to allow completions to come through. The team can be contacted by email:buildingstandards@eastdunbarton.gov.uk.

Should this change as a result of the Council's ongoing response to Covid-19 a further update will be provided.

Planning Policy 

At present work is continuing on Local Development Plan 2 in line with the Council's Development Plan Scheme. The Land Planning Policy team is working from home and can be contacted at development.plan@eastdunbarton.gov.uk  Should this change as a result of the Council's ongoing response to Covid 19 a further update will be provided.

Registration

Covid-19 Registration (Updated Friday 5 February 2021)

Registering a birth 

Birth registrations are strictly by appointment only and are in two stages.  Firstly, we will record the details of the birth through a telephone appointment, which will be followed by a registration appointment to sign the register and collect the birth certificate. 

You must bring your Birth Registration card issued by the Hospital (or your midwife for a home-birth) to the final registration appointment.

If the baby's parents are married to each other, only one parent needs to attend the birth registration appointment.

If the baby's parents are not married to each other, and the father wishes to appear on the birth certificate, both must be available for the preliminary telephone appointment and both must attend the final birth registration appointment.

To make a birth registration appointment, please phone 0300 1234510 or email customerservices@eastdunbarton.gov.uk


Marriage & Civil Partnership

Marriages and civil partnerships can currently proceed, within the current guidelines and restrictions in place as a result of Covid-19.  Guidance advises couples to submit their Marriage/Civil Partnership Notice once they have a date and location for their ceremony.

Marriage & Civil Partnership Notices for ceremonies taking place within East Dunbartonshire, along with photocopies of all supporting documentation (scanned where possible), should be posted by recorded delivery to the registrar at:

Registrar
Kirkintilloch Community Hub,
William Patrick Library
2-4 West High Street,
Kirkintilloch G66 1AD.

Full contact details, including an email address should accompany the documentation. Notices received by any other means will not be processed. 

Please note the following:

  • Marriage notice must be given in the three-month period prior to the date of marriage and NOT LATER THAN 29 DAYS BEFORE THE DATE OF MARRIAGE.  Normally notices should be submitted about 10 to 12 weeks beforehand and you must take account of any potential postal delays at this time.
  • The current physical distancing restrictions are such that the Council does not have the normal flexibility to deal with late or incomplete submissions, so will be closely applying the timescales and other regulatory provisions.
  • The minimum notice period is 29 days before the date of the proposed marriage/civil partnership.  This is the date by which the notice must be with the Registration Service - if you do not submit your documentation until the last minute and there is a delay in receipt then you could be faced with the need to postpone your marriage/civil partnership. 

For Marriages & Civil Partnerships taking place outwith East Dunbartonshire, you should contact the relevant Local Authority for guidance.
 

Registering a death

We continue to carry out death registrations remotely which means we can complete the registration over the phone. No face-to-face appointments will take place.
 
To register a death, the GP (or hospital doctor if the death occurred in hospital), will need to email the Medical Certificate of Cause of Death (MCCD Form 11) to the Registrar where you intend to register the death. It would be helpful if they include the contact details of the informant (for example, family member or funeral director) with the MCCD so that the MCCD can be easily connected to the individual contacting us to register the death.

The GP or hospital doctor should post the original MCCD to the registration office, marked for the attention of the Registrar, at William Patrick Library, 2 - 4 West High Street, Kirkintilloch G66 1AD.

When our registrars receive the MCCD the registration process can start. We may need to contact you more than once to complete the registration process. 

On completion, our registrars will also advise you on how payment can be made for an extract of the death registration and you will be provided with a Registration Reference Number for this.  If you have not been issued with a Registration Reference Number, please contact Registration Services on 0300 123 4510 prior to attempting to make a payment. 

If you intend to register the death in East Dunbartonshire, the MCCD should be emailed to registration.services@eastdunbarton.gov.uk

The original MCCD should be posted to the registration office, marked for the attention of the Registrar, at William Patrick Library, 2 - 4 West High Street, Kirkintilloch G66 1AD.

Please do not send the MCCD to several registration offices. 

If you consider that you have an emergency registration enquiry then please call  0300 123 4510  Monday to Friday 9am – 5pm. 


Registering a Still Birth

We are now carrying out still birth registrations remotely which means we can complete the registration over the phone. No face to face appointments will take place

To register a still birth the midwife or hospital doctor will require to email the Medical Certificate of Cause of Still Birth (MCCSB Form 6) to the Registrar where you intend to register the still birth. It would be helpful if they could include the contact details of the informant with the Medical Certificate of Cause of Still Birth. If contact details are not included you will have to contact the Registration office. 

The midwife or hospital doctor should post the original Medical certificate of cause of still birth to the Registration office marked for the attention of the Registrar, at William Patrick Library, 2 - 4 West High Street, Kirkintilloch G66 1AD.

When we receive the Medical Certificate of Cause of Still Birth the registration process can start. We may need to contact you more than once to complete the registration process.

If you intend to register the still birth in East Dunbartonshire the Medical Certificate of Cause of Still Birth should be emailed to registration.services@eastdunbarton.gov.uk

The original Medical certificate of cause of still birth should be posted marked for the attention of the Registrar, at William Patrick Library, 2 - 4 West High Street, Kirkintilloch G66 1AD.

Please do not send the Medical certificate of cause of still birth to several registration offices. 

If you consider that you have an emergency registration enquiry then please call  0300 123 4510  Monday to Friday 9am – 5pm. 

The above information applies in all cases until further notice.
 

Revenues & Benefits

Communication with the Revenues and Benefits team is by email and telephone only.  Arrangements are in place for any office based tasks required to continue to deliver our Revenues and Benefits service. 
 

Roads & Environment

Seasonal maintenance activities in the Roads and Environment service are being undertaken in line with current Government and Public Health guidance so timescales and frequencies will reflect this revised way of working.

The winter gritting programme has been continuing as forecasts require.

Schools and Early Years

Schools and Early Years Centres reopened in March in line with Scottish Government and NHS Public Health guidance, with secondary schools due to return full time on 19 April, following the school Easter holidays.  Latest information and guidance can be found on the following webpages  Covid-19 School update and Covid-19 Early Years Update.

Waste & Recycling

Domestic waste collections are operating as normal, with garden waste collection snow operating.

Mavis Valley Household Recycling Centre remains open for essential visits only, in line with Scottish Government guidance.  Full details on Covid-related waste updates can be found here: Covid-19 Waste Update Page.


Other sources of information:

NHS Key Information & Updates

Latest guidance about Covid-19 from NHS Scotland and the Scottish Government, including social distancing and stay at home advice, can be found at http://nhsinform.scot/coronavirus.

Currently, Covid-19 vaccinations are taking place in care homes and across Scotland for key patient-facing health and social care workers. NHS staff will be working as quickly as they can to roll the Covid-19 vaccine out. The pace they can deliver this entirely depends on how many vaccines are approved by healthcare regulators and how quickly the vaccines can be supplied by manufacturers.

The NHS is urging those eligible in this first wave to take-up the Covid-19 vaccine and for others to please be patient as the available vaccine stocks are delivered to priority groups.

For more information visit www.nhsinform.scot/covid19vaccine or call the National Covid Vaccination Helpline on 0800 030 8013 (available 8am-8pm, seven days a week).

You can also access a brochure by visiting https://www.publichealthscotland.scot/media/2909/covid-vaccine-adults-leaflet.pdf

Covid-19 vaccine leaflets in translated and accessible formats are available for the following information:

  • Adults
  • Healthcare workers
  • Social care workers
  • What to expect
  • Pregnancy advice

For translations and accessible formats visit https://www.nhsinform.scot/healthy-living/immunisation/vaccines/coronavirus-covid-19-vaccine/coronavirus-vaccine-leaflets

BSL formats can be found here - https://www.nhsinform.scot/translations/languages/british-sign-language-bsl/immunisation/coronavirus-covid-19-vaccine/

Audio formats can be found here - https://www.nhsinform.scot/translations/formats/audio/coronavirus-covid-19-vaccine/

BSL Information on Covid-19


Other Decisions that have been taken in relation to our service delivery include:

  • Mail: We will only communicate with the public via email or by telephone and there will be no mail collection or distribution at Council buildings

We will continue to keep our communities advised of where they can continue to access essential services and thank everyone for their continued support, co-operation and understanding in these unprecedented and challenging times.