COVID 19 Update
It continues to be a challenging time as the coronavirus (COVID-19) pandemic develops across the UK. It has been stressed how essential it is for public health advice in relation to social distancing to be followed to stem the spread of the virus.
The health, safety and wellbeing of our Council employees and service users is paramount and based on the latest position from both UK and Scottish Governments, changes have been made to Council service delivery. The following key principles apply:
- Council will continue to deliver services where it is possible to do so through home working and online and telephone provision.
- An alternative provision for children of key workers (who meet the Government’s criteria and who have no other safe child care) and for vulnerable children within East Dunbartonshire, is being put in place.
- The East Dunbartonshire Health & Social Care Partnership will continue to provide essential care and protection services, and will deliver these in line with Business Continuity Plans as well as the Caring for People Plan.
- All other frontline Council services will move to emergency service delivery only.
Changes to Service Delivery as a result of Coronavirus (COVID-19)
Where it is possible, our employees will work from home. All employees in jobs where home/remote working is not possible will be expected to remain at home, with the exception of those required to deliver the following services:
Schools and Early Years
An arrangement is in place for children of key workers (who meet the Government’s criteria and who have no other safe child care) and for vulnerable children within East Dunbartonshire, which is being communicated directly.
Our arrangements are detailed on the Covid-19 School update.
Communications are being sent directly to the parents/carers of our Early Years establishments advising them of the arrangements in relation to fees for the current and next session.
- Essential cleaning, catering and janitorial support will be provided to all operational facilities required by frontline staff
- The FM Emergency Response Team for emergency on-call overnight service will also be provided.
We have an emergency call out rota for emergency repairs in residential and non-residential property only.
Care and Repair Services are currently suspended.
Roads & Street lighting
Emergency response arrangements are in place for Roads for the following:
Roads incidents including continuation of the Winter Plan in the event of a major weather event
Emergency call out rota for flooding issues damaging property; flooding issues that may cause injury or cause significant impact to traffic flow; and monitoring flood defences in the event of a major weather event
Emergency response required for Road Traffic Accidents and Road/Footway Surface defects which have the potential to cause injury/damage to vehicle
Fallen trees already fallen onto or in danger of falling onto the public road
Emergency response arrangements are in place for lighting incidents including:
Lighting fault where live cables are exposed such as vandalised column doors
Lighting columns damaged in road traffic accidents or any that pose risk of falling onto the public road
We are continuing to provide services to bereaved families, including graveside services.
Families should note the current Government guidelines in relation to attending funerals and burials.
Parks & Playparks & Allotments including Mugdock Country Park
We have provided an update in relation to our parks and playparks, reminding people of the current social distancing guidelines which are in place. You can find the information on our Covid-19 Parks and Allotments page.
Please note: There will be no commencement of allotment allocations at this time.
Mugdock Country Park
Operations and businesses at Mugdock Country Park are now closed and there is no access to any of the car parks
Residential general waste collections (grey bins) will continue to be collected based on the current uplift arrangements, however, recycling collections are now suspended until further notice.
Residents are advised to dispose of food waste in their general waste (grey) bin
Special Uplifts are also currently suspended.
Garden waste collections have not yet commended and are suspended.
Commercial residual waste will continue based on the current arrangements
Mavis Valley Recycling Centre is now closed.
There is guidance and advice on waste and recycling during this challenging period as we manage the impact of coronavirus (COVID-19) and this information can be found on our Covid-19 Waste Update Page.
Housing & Homelessness
Emergency call out response arrangements are in place for vulnerable families and/or adults presenting as homeless at this time.
Planning & Building Standards
Emergency call out arrangements are in place for building Standards only for unsafe building response in the event of an emergency.
Environmental Health, Trading Standards & Licensing Standards
Arrangements for emergency call out are in place for:
- Public Health and food safety response
- Health & Safety enforcement
Arrangements for emergency call out are in place for:
- Consumer Safety
- Public Safety enforcement
Arrangements for emergency call out are in place for:- Licensing Standards
- Criminal or civil licensing breach for taxis
All new licence applications are currently suspended. Arrangements have been put in place for licence renewals and these will be communicated directly to relevant parties
Emergency call out arrangements are in place where an urgent response is required for:
- Anti-Social Behaviour investigations
- Emergency call out for Pest Control
- Emergency call out for Control of Dogs response
Our Emergency Responses Centre continues to provide emergency 24/7 and out of hours services, including community alarms, hourcare response and the Scottish Welfare Fund.
Our Contact Centre continues to respond to 0300 123 4510 numbers during office hours (Monday to Friday 9am – 5pm). Customer Services can also be contacted by email at email@example.com
Pending emergency legislation, face to face registrations are now postponed
Further updates on the new process for registration will be provided once finalised.
Council Tax bills for 2020/21 have recently been issued and have understandably caused some concern amongst those who have lost their job or who have seen a reduction in their income or earnings as a result of the coronavirus (COVID-19).
If you are in this position, you are encouraged to apply for a Council Tax Reduction as soon as possible. Please visit our Make a benefit claim page.
We are sympathetic to people’s circumstances and can help with a period of reduced payments if this would be helpful. At this time we will not be pursuing legal action against people who cannot pay as a result of this emergency.
If you need our help please contact us by email at:
- firstname.lastname@example.org for any council tax enquiries, giving details of what your issue is
- email@example.com for help with Council Tax Reduction claims
If you are unable to email please contact:
Council Tax enquiries/Debt enquiries – 0141 578 8190
Council Tax Reduction/benefit enquiries - 0800 901 057
As you will appreciate, our lines are likely to be busy, please only call if you do not have access to email.
If you have a direct debit in place to pay by instalments – the first payment for the coming financial year is due to be deducted on your relevant payment date of the 1st, 15th or 28th of April.
If your earnings are unaffected you should continue to make your council tax payments as normal.
Revenues & Benefits
Communication with the Revenues and Benefits team is by email and telephone only. Arrangements are in place for any office based tasks required to continue to deliver our Revenues and Benefits service.
Health & Social Care Partnership (HSCP)
The East Dunbartonshire Health & Social Care Partnership will continue to provide essential care and protection services, and will deliver these in line with Business Continuity Plans as well as the Caring for People Plan.
Kirkintilloch Health & Care Centre remains open for confirmed appointments only. There is no drop in access to this building from this time.
Council Facilities & EDLC Trust Facilities
Council facilities have been closed and these include:
- Community Hubs: Bearsden Hub, Bishopbriggs Hub, Kirkintilloch Hub and Lennoxtown Hub
- Our Community Centres: Auchinairn Community Centre, Hillhead Community Centre, Milngavie Community Education Centre, Torrance Community Centre
- Our Public Halls: Bearsden Hall, Milngavie Town Hall, The War Memorial Hall Bishopbriggs, Westerton Hall
- All community lets in Council facilities, including schools are cancelled while the emergency measures are in place.
All EDLC Trust facilities are also closed and these include:
- All libraries
- All sports and leisure facilities: Allander Leisure Centre, Kirkintilloch Leisure Centre, the Leisuredrome Bishopbriggs and Huntershill Sports Facility
- The Lillie Art Gallery
- The Auld Kirk Museum
- Kilmardinny House
- Kirkintilloch Town Hall
- Community arts classes and sport development activity
- Pitches & Pavillions
Payments will not be able to be made in our Community Hubs, however these can still be made by:
Touchtone telephone on 0300 123 4524
Online at www.eastdunbarton.gov.uk/payments
By telephone on 0300 123 4510
Advice and information for East Dunbartonshire businesses during the coronavirus emergency can be accessed by visiting www.businessworks.scot and www.eastdunbarton.gov.uk/residents/business/business-support-during-coronavirus-emergency
That includes details of the Scottish Government Coronavirus Business Support Fund, which is being administered by local authorities - including East Dunbartonshire Council.
We will not be issuing our Non Domestic Rates bills at this time as a result of the current coronavirus (COVID-19) circumstances and impact on business. A further update will be provided once we all return to normal operating.
Other Decisions that have been taken in relation to our service delivery include:
- Parking Charges throughout the area are now suspended
- Mail: We will only communicate with the public via email or by telephone and there will be no mail collection or distribution at Council buildings
- No debt collection
- No launching the annual care of gardens scheme at this time
We will continue to keep our communities advised of where they can continue to access essential services and thank everyone for their continued support, co-operation and understanding in these unprecedented and challenging times. The following are sources of additional information:
Where you should get your information
NHS Scotland has issued guidance on the coronavirus (COVID-19), which the Council is sharing with services and the public. NHS public information posters are being displayed in our public buildings.
The only advice which should be followed is from the NHS and is regularly updated at www.nhsinform.scot/coronavirus
NHS Greater Glasgow and Clyde also have a dedicated web page at www.nhsggc.org.uk/your-health/health-issues/covid-19-coronavirus/
The Scottish Government also has a dedicated coronavirus webpage which is updated daily at 2pm: www.gov.scot/coronavirus-covid-19/
These websites will be updated frequently with the latest guidance.
You should not rely on information from any other source including news websites.
Key advice from the NHS
“Latest guidance about COVID-19 from NHS Scotland and the Scottish Government, including social distancing and stay at home advice can be found at http://nhsinform.scot/coronavirus.
If you’ve developed a new continuous cough and/or a fever/high temperature in the last 7 days, stay at home for 7 days from the start of your symptoms even if you think your symptoms are mild. Do not go to your GP, pharmacy or hospital.
You should only phone 111 if your symptoms:
- have not improved after 7 days
- are severe or you have shortness of breath
- worsen during home isolation.
You should also phone 111 if you develop breathlessness or it worsens, especially if you:
- are 70 years old or over
- have underlying poor health
- have heart or lung problems
- have a weakened immune system, including cancer
- have diabetes
If you have a medical emergency, phone 999 and tell them you have COVID-19 symptoms.”
The key advice on protecting yourself and others from any respiratory virus, including coronavirus (COVID-19) is to:
- Always carry tissues with you and use them to catch your cough or sneeze.
- Bin the tissue.
- To kill germs, wash your hands with soap and water, or use a high alcohol content sanitiser gel.
- Below is the guidance on household isolation
The UK Government and Scottish Government have plans in place for managing coronavirus.
Be assured that Scotland is well prepared for these types of outbreak and will remain vigilant. Health organisations have established public health and infectious disease experts working round the clock.
This is peak season for respiratory and flu-like illness. There will be cases presenting with symptoms of cough, fever and shortness of breath, but these are highly unlikely to be novel coronavirus.
The Scottish Government publishes a daily update on coronavirus in Scotland at 2pm on their website at www.gov.scot/coronavirus-covid-19