Glowing report card for homelessness services


Tuesday, 5 December, 2017

Two services that provide temporary accommodation to homeless people in East Dunbartonshire have received glowing report cards from the Care Inspectorate.

Ravenswood Housing Support Service and First Stop, both managed by The Mungo Foundation, received positive reports following unannounced inspections earlier this year.

Ravenswood, based in a purpose built unit in Kirkintilloch, provides self-contained flats for 18 people in one building with staff on-site 24 hours a day. There is also a family room where parents can live with their children. Ravenswood employees also provide Housing Support to people living in outreach accommodation in Bearsden and Milngavie.

Since the service began in 2008, Ravenswood has proven to be successful in supporting vulnerable households, with positive customer feedback on all aspects of service provision.

First Stop provides a housing support service to adults over 16 years who are homeless or at risk of homelessness in a purpose-built building in Kirkintilloch that can accommodate 17 people.

The service provides person centred support with budgeting, housing options, and access to other specialist services such as alcohol and drug services, social work, leisure and education. They also provide practical assistance with completion of forms, housing applications and Housing Benefit forms.

Last week's Housing Sub Committee heard that the Care Inspectorate recently rated Ravenswood as Grade 5 (Very Good) - the second highest ranking - for its quality of care and support and Grade 4 (Good) for its quality of management and leadership.

First Stop was rated as Grade 5 for its quality of management and leadership and Grade 4 for both its quality of care and support, and quality of staff.

Councillor John Jamieson, convenor of the Housing Sub Committee, said, "The feedback received from the inspections was extremely positive and the people who use these services spoke positively to inspectors about their experiences.

"Ravenswood and First Stop have dedicated management and employee teams and it is pleasing to hear them get the recognition they deserve.

“Individuals using these services have often experienced other difficulties in their lives as well as homelessness and the reports note that they are well supported by the staff in many aspects of their lives and are encouraged to aim for more independent living.

"This is done in a very flexible, person-centred way and the services are highly valued by the people that use it and their relatives."

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