NEC Integrated Housing Management System - Phase 1 Implementation
As part of our wider digital transformation programme, we have now completed Phase 1 of NEC Integrated Housing Management System (IHMS).
Why did we replace the existing system?
IHMS has replaced the Saffron legacy system which is more than 20 years old and is no longer able to meet the Council’s legislative and statutory obligations.
The new system will comply with legislative changes, provide a more flexible and user-friendly solution for employees, allow the Service to achieve its long-term strategies, realise income growth potential, ensure value for money, provide Service efficiencies, and offer an enhanced service for customers and tenants.
Phase 1 of the new IHMS is due to go live on Friday 8 November 2024 and will include the following modules:
- Rents
- Estates
- Allocations (inc. Homelessness)
- Housing Advice
- Support Services
- Reports
- Letters
- System Administration.
Super Users
We have recruited a team of Super Users in each area of Housing. You can find your Super User below:
list of super users
Super Users
-
Aileen Farrell
-
Jackie Sullivan
-
Lynn Ross
-
Sarah Gemmell
Super Users
-
Barbara-Ann Harris
- Diane Cochrane
Super Users
-
Rhona Slaven
- Sharon Kirker
Super Users
-
Louise Conlon
- Kerry Thomson
Support Model
A detailed support model comprising 4 levels in place and can be found in the documents section at the bottom of the page.
User Guides
We have created step by step guides to support users with each module/area of the system. These can be found at the bottom of the page in the document section.
Frequently Asked Questions (FAQs)
Please email IHMS@eastdunbarton.gov.uk
Access to NEC Housing can be found in your EDC Apps folder: housing live.
Please email IHMS@eastdunbarton.gov.uk
Follow the steps in the system to set up your profile, ensuring to answer all questions.
This should be done for verification purposes and should be in the following format DD-MMM-YYYY.
Please email IHMS@eastdunbarton.gov.uk
Please email IHMS@eastdunbarton.gov.uk
User guides can be found at the bottom of the page in the document section.
Please email IHMS@eastdunbarton.gov.uk
The Housing Service is split into multiple teams, each team has at least one Super User who is able to provide support, a list can be found in the Super User section above.
If you are a user out with the Housing Service, please email IHMS@eastdunbarton.gov.uk
Please email IHMS@eastdunbarton.gov.uk
The ‘Introduction to NEC’ user guide provides information on carrying out basic functions on the system. All user guides can be accessed in the documents section below.