Cashless Catering FAQs

You will have received a communication from your school, which includes a Child Account Reference number (for your child/ren).  This letter will also detail how you can access the website and provides instructions on how to use the website to make payments and review purchase history for your children

• Go to https://www.ipayimpact.co.uk/IPI/
• Click on Register
• Enter the Child Account Reference – this will be on the letter provided by the school
• Enter your Username – This is what you will use to login to your account
• Enter a VALID email address – this must be valid as it will be used to send your payment receipts and activation details of your account
• Confirm the email address by entering it again
• Enter a password that you will remember. Please remember not to give your password details to anyone else. Your password must have at least one capital letter, one number and one other character that is not a number or letter
• Confirm your password
• Complete the Matha Captcha – this ensures human interaction and prevents automated SPAM registrations
• Click on Register

Once you have registered you will receive an email, containing an activation link. Click on the link or copy and paste the link into your browser and this will activate your account.

• Go to www.ipayimpact.co.uk
• Click on Login
• Enter your Username
• Enter your password
• Click Log On

When you first login you will be asked to enter some personal details such as your name and address. This is to ensure that you don’t have to keep entering these details when making a payment via the secure site. Please enter these details accurately.

• Click Child Accounts(from the menu)
• Enter the Child Account Reference – this will have been provided by the school for your children
• Click on Find Account and School
• Click on Link Account

Note: If you have more than one child at the school, repeat the above process by clicking on Link Another Account.

When you login, your homepage will display all the relevant information for your child/ren.

• From the homepage, you can now add items to the basket
• Click on the basket
• Proceed to checkout and follow the instructions.

The contents of your basket can be viewed by clicking on View Basket from the Homepage. Items in your basket are displayed and you can:

• Click on the Remove button to remove the items. You will be asked to confirm that you wish to remove the selected item
• Click on the Amend button to amend the payment amount

Once you are happy with the contents in your basket you can proceed to checkout.

• Login to your account
• Click on Payment History
• Click on Details. This will show all the payments which have been made by you

You can also check your email for payment receipts, which will have been sent to you on the successful processing of your payment.

To reset your password follow these steps:

• Go to https://www.ipayimpact.co.uk
• Click on Login
• Click on the Recover your password button
• Enter your Username
• Enter your valid email address
• Click on Recover Password.

A message will be sent to your email address with instructions on how to reset your password.  Please click on the link in your email and enter your password and confirm this by entering it again. Click on Change Password. You can now login using your new password.

Yes, please log into iPayimpact then click the “Pre Order” button next to your child(ren) name then select the week you would like to pre order and make your child(ren) meal choices.

You can only pre order your child(ren) meal choice up to 3 weeks in advance if you have funds available in your account.

If you have any other questions, please contact our support team by emailing cateringpayments@eastdunbarton.gov.uk

Revaluation units will be unavailable in schools in accordance with health and safety guidelines.

Please top up your child’s account using the link on the East Dunbartonshire Council website:

https://www.eastdunbarton.gov.uk/residents/schools-and-learning/school-meals/cashless-catering

We are unable to accept cash or cheques as method of payments in accordance with health and safety guidelines.Please top up your child’s account online or by calling our Customer Services Team.

Head Teachers have been following Scottish Government guidance and taking advice from Health and Safety officials to ensure that your child’s safety is our top priority.

To reduce contact, cash and cheques will no longer be accepted as a method of payment. We ask that you top up your child’s account online. Social distancing measures have also been introduced to minimise your child’s contact with catering employees.

Your child should contact the Catering Team Leader at their school.

The PIN number provided within your letter should be the same PIN number that your child has used on previous occasions and can continue to use.

Due to the large numbers of pupils, it is not possible for pupils to choose their own PIN number.