Cashless Catering FAQs

We would prefer that payments are made online via the East Dunbartonshire Council website, however if you are unable to top up your child’s account this way, please contact our Customer Services team on 0300 123 4510 and select option 1.

• You will need the following information so please have this to hand:
• The account reference number;
• Your child’s name;
• Your child’s class number; and
• An email address that you can be contacted on.

Revaluation units will be unavailable in schools in accordance with health and safety guidelines.

Please top up your child’s account using the link on the East Dunbartonshire Council website:

https://www.eastdunbarton.gov.uk/residents/schools-and-learning/school-meals/cashless-catering

We are unable to accept cash or cheques as method of payments in accordance with health and safety guidelines.Please top up your child’s account online or by calling our Customer Services Team.

The letter that you receive will remind you of your child’s account reference number.  If you are unsure or didn’t receive a letter, please contact the Catering Team Leader associated with your child’s Secondary School:

Head Teachers have been following Scottish Government guidance and taking advice from Health and Safety officials to ensure that your child’s safety is our top priority.

To reduce contact, cash and cheques will no longer be accepted as a method of payment. We ask that you top up your child’s account online. Social distancing measures have also been introduced to minimise your child’s contact with catering employees.
 

Your child should contact the Catering Team Leader at their school.

The PIN number provided within your letter should be the same PIN number that your child has used on previous occasions and can continue to use.

Due to the large numbers of pupils, it is not possible for pupils to choose their own PIN number.