Cashless Catering FAQs

Cashless Catering FAQs (Published 7 August)

 

1. I don’t have internet access to top up my child’s account, what can I do?

We would prefer that payments are made online via the East Dunbartonshire Council website, however if you are unable to top up your child’s account this way, please contact our Customer Services team on 0300 123 4510 and select option 1.

  • You will need the following information so please have this to hand:
  • The account reference number;
  • Your child’s name;
  • Your child’s class number; and
  • An email address that you can be contacted on.

2. Can my child top up their account using the revaluation units in their school?

Revaluation units will be unavailable in schools in accordance with health and safety guidelines.

Please top up your child’s account using the link on the East Dunbartonshire Council website:

https://www.eastdunbarton.gov.uk/residents/schools-and-learning/school-meals/cashless-catering

3. Can I top up my child’s account using cash or cheque?

We are unable to accept cash or cheques as method of payments in accordance with health and safety guidelines.Please top up your child’s account online or by calling our Customer Services Team.

4. What is my child’s account reference number?

The letter that you receive will remind you of your child’s account reference number.  If you are unsure or didn’t receive a letter, please contact the Catering Team Leader associated with your child’s Secondary School:

 

School 

Team Leader

Phone No

Kirkintilloch High

Tracey McIntyre

955 2378

St Ninian’s High

Anne Purdon

955 2392

Bearsden Academy

Catherine Baker

955 2350

Boclair Academy

Emma Dunnett

943 1464

Douglas Academy

Julie Butler

955 2371

Bishopbriggs Academy

Fiona Barr

955 2357

Lenzie Academy

Gillian Garlinge

776 2329

Turnbull High

Anne Thomson

955 2399


 

5. What safety measures will be in place within the canteen?

Head Teachers have been following Scottish Government guidance and taking advice from Health and Safety officials to ensure that your child’s safety is our top priority.

To reduce contact, cash and cheques will no longer be accepted as a method of payment. We ask that you top up your child’s account online. Social distancing measures have also been introduced to minimise your child’s contact with catering employees.
 

6. My child has misplaced their PIN number, how do they get a replacement?

Your child should contact the Catering Team Leader at their school.

 

7. My child previously had a PIN number, can they continue to use this? 

The PIN number provided within your letter should be the same PIN number that your child has used on previous occasions and can continue to use.

 

8. Can my child change their PIN number?

Due to the large numbers of pupils, it is not possible for pupils to choose their own PIN number.