Finance and Digital Services Performance Indicators
2023/24 Performance Indicators
| Performance Indicator Title | Status | Value | Target |
|---|---|---|---|
|
Percentage of ICT reported incidents and minor changes resolved within SLA targets |
green |
92.6% |
90% |
|
Housing Benefit - % of new claims decided within 14 days of receiving all information |
green |
99% |
96% |
|
Housing Benefit - Average days to process change events |
green |
5 |
6 |
|
Council Tax Reduction - Average days to process change events |
red |
10 |
6 |
|
Percentage of finalised audit outputs against the number anticipated in the annual audit plan |
red |
89% |
100% |
|
No. of audit reports issued within 20 days of completion of field work |
green |
100% |
95% |
|
Percentage of Key Financial Returns Completed on Time |
red |
91.9% |
100% |
|
Percentage of fraud referrals assessed within 5 days |
green |
99.37% |
97% |
|
Percentage of fraud investigations commenced with 10 days of assessment |
green |
100% |
100% |
|
Housing Benefit - Average Days to fully process new claims |
green |
18 |
22 |
|
Council Tax Reduction - Average Days to fully process new claims |
amber |
26 |
25 |
|
Rent Arrears - Active accounts (Monetary value) |
green |
£774,165 |
£990,000 |
|
Council Tax Collection - Percentage of income due received by the end of the year |
green |
97.73% |
97% |
|
% Delivery of projects committed in the transformation programme within scheduled timescales |
green |
77% |
75% |