Customer Services and Organisation Development Performance Indicators

Average time (minutes) to answer calls within Customer Services)

green

2.51

3

% of employees who have PDR conversations LGW & Chief Officers

red

6.03%

85%

% of employees who have PDR conversations Education Non-Teaching

N/A

N/A

85%

% of employment contracts issued on or before day 1 of employment

red

39.29%

95%

The percentage of the highest paid 5% employees who are women

green

60.91%

50%

Sickness absence days per employee

red

12.8

9