Roads General Enquiries Privacy Notice

The personal data you provide to us as part of your enquiry / request / notice (“Your Information”) will be processed by East Dunbartonshire Council 12 Strathkelvin Place, Kirkintilloch, G66 1TJ for the purposes of investigating and resolving your enquiry / request in respect of the following matters:

• Parking
• Road maintenance
• Road offenses
• Road permits
• Road safety and access
• Road service and traffic issues; and
• Traffic management schemes.

You can contact the Council on tel:0300 123 4510 or customerservices@eastdunbarton.gov.uk.

Your Information will be processed in order to investigate the subject matter of your enquiry / request and provide a resolution.

Your Information may also be shared with other departments within East Dunbartonshire Council or other organisations for the same purpose and also to:

• Check the information we hold is accurate
• Prevent and/or detect crime
• Protect public funds.

Other organisations may include bodies responsible for auditing or administering public funds, other councils, public sector agencies, governmental departments, regulatory and law enforcement bodies voluntary organisations and other private companies or entities (such as Council service providers/contractors and/or partner bodies).

The legal basis for the processing of your personal data is:

• The Council’s legal obligations under:
  • The Roads (Scotland) Act 1984
  • The Road Traffic Regulation At 1984
  • The Scottish Public Services Ombudsman Act 2002
  • The Local Government (Scotland) Act 1973 (to ensure proper administration of the Council’s financial affairs (including the detection and/or prevention of fraud) (and providing such information as necessary to the Accounts Commission)
• The exercise of the official authority vested in the Council under The Local Government (Scotland) Act 1973 (section 88).

Contacting the council for the purposes of resolving an enquiry / request is entirely voluntary.

Without the correct information however we may not be able to resolve your enquiry.

East Dunbartonshire Council uses the Scottish Council of Archives Records Retention Schedules to manage the amount of time the Council keeps Your Information. Further information on these can be found on the Scottish Archives website.

In respect of a complaint about a public parking area we will hold Your Information from the last action in respect of your complaint for a period of 3 years (SCARRS Reference: 25.011.008).

In respect of a general roads enquiry we will hold Your Information from the last action in respect of your enquiry for a period of 1 year (SCARRS Reference: 20.004.001).

In respect of a roads complaint we will hold Your Information from the end of the last action regarding the complaint for a period of 5 years (SCARRS Reference: 20.004.003).

Your information will be retained for the minimum period necessary. Your Information will be destroyed under confidential conditions after this period.

Your Information will be accessed by Council employees who need to do so to administer and resolve your enquiry/request.

The Council is also required to ensure proper administration of its funds so details will be checked internally for fraud prevention and verification purposes. Information is also analysed internally in order to provide management information, inform service delivery reform and similar purposes.

Your Information may also be shared with other departments within the Council, bodies responsible for auditing or administering public funds, public sector agencies, governmental departments, regulatory and law enforcement bodies and other private companies or entities (such as Council service providers/contractors and/or partner bodies to whom the enquiry may relate).