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    Technical Notes 2025 - Issue 55 - Justice Social Work Self-Evaluation: Performance and Quality Assurance

    • Report by:

      Ann Davie, Chief Executive

    • TN Number:

      055-25

    • Subject:

      Justice Social Work Self-Evaluation: Performance and Quality Assurance

    • Responsible Officer:

      Derrick Pearce, HSCP Chief Officer

    • Publication:

      This Technical Note will be published on the Council’s website following circulation to Members. Its contents may be disclosed or shared outwith the Council.

    • During Phase 1 (November 2024), the ED HSCP Justice Team completed a self-evaluation using a structured template based upon an adaption of The Care Inspectorate’s Quality Indicator 6.4: Performance Management and Quality Assurance.  As an area selected for validation, during Phase 2 February 2025) The Care Inspectorate engaged with the service in the following ways: reading the self-evaluation, reading supporting evidence, met with Justice Social Work staff and people who use the services.
    • The finding of the validation exercise have now been published and are attached bellow.
    • Strengths
      • Clear and positive culture with a focus on wellbeing and trauma.
      • Performance framework provides assurance and links to strategic priorities.
      • Supervision and statutory reviews happening regularly.
      • Managers and frontline staff use data to inform improvement.
      • Robust audit of MAPPA works well.
      • Staff understand standards.
      • Positive feedback from service users, “the group saved my life”.
      • Person centred values evident.
      • Staff feel valued and appreciated.
      • Regular team meetings.
      • Chief Officer and HoS are well informed of Justice.
      • Governance evident through IJB, CCG.
      • Good business support.
      • We know our services well.
    • Areas for improvement
      • Development of an efficient performance dashboard to reflect the performance framework in place.
      • Development and implementation of a quality assurance framework.
      • This would include key quality measures, templates to be used, governance and reporting arrangements.
      • Systematic undertaking of audit exercises.
      • Identifying a clear set of quality and outcome measures for the service and agreeing governance reporting structures for these.
      • Development of a quality improvement lead (subject to financial resources being available).

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