MyEDC

    Technical Notes 2024, Issue 94 - How Good is Our Service? - Monthly Performance Reporting - April 2024

    • Report by:

      Ann Davie, Chief Executive

    • TN Number:

      094-24

    • Subject:

      How Good is Our Service? - Monthly Performance Reporting - April 2024

    • Responsible Officer:

      How Good is Our Service? - Monthly Performance Reporting - April 2024

    • Publication:

      This Technical Note will be published on the Council’s website following circulation to Members. Its contents may be disclosed or shared outwith the Council.

    Section

    Background

    The purpose of this Technical Note is to provide Members with the monthly ‘How Good Is Our Service (HGIOS) performance and progress reports covering the period April 2024 for all service areas (see Appendix 1)

    The reports cover the agreed monthly performance indicators set out in the Strategic Group Business and Improvement Plan for 2023-26, approved by Council on 27 April 2023. (CE/09/23).  Additionally, the reports provide a high-level narrative overview of progress against the improvement priorities outlined in the Business Improvement Plans.

    The monthly HGIOS reports have been amended to reflect the revised operating model and Strategic Leadership Team remits as agreed by Council in June 2023, all performance indicators and strategic priorities agreed for 2023/24 reporting have been reallocated on a best fit basis.

    Next Steps

    Regular service level performance reports will continue to be distributed to Members on a monthly basis while a fully comprehensive year end HGIOS overview will be provided to Councillors in due course.